Behaviour
Travel
Facebook-f Instagram

Our Reception Team

Assisting you and your pets in Reception is an outstanding duo of dedicated, experienced, sensible and sensitive Client Care Coordinators. Both Jasmine Jaafar and Serena Nembhard each have many years of experience ‘front of house’ in vet clinics, animal charities, NHS and private hospitals. As well as the people you see, several more are off site, answering the telephone, organising Animal Health Certificates, assisting with repeat prescriptions and helping you with insurance claims. They are supported by the RVN’s who provide practical veterinary advice.

Faith Bridges

Client Care Coordinator
Serena Nembhard

Serena Nembhard

Client Care Coordinator

Amy Oliver

Amy Oliver

BSc (Hons) Animal Behaviour

Client Care Coordinator

Our Testimonials

I was saddened to find out that my precious little pomchi Bella had damaged her tooth while biting a Billy and Margot venison bone. I was given quick and helpful advice from the vet. Bella was booked in for her surgery very quickly and with ease. Her vet Dr Joanna Jerjis was truly amazing. So kind, knowledgable and I knew my dog was in good hands. The nurses and reception staff were all so helpful and the whole team contributed to making Bella feel safe and happy before and after her surgery. Highly recommend!!
Google Icon
Tania Saour
Review Star

My dog is quite anxious, and taking him to the vet can be so frustrating as he won’t let anyone touch / examine him. Natalia has been so amazing with him, I feel so lucky to have found her. She really cares about him and thinks ahead of how to accommodate him and support him when he is sick. She is always extremely responsive and thinks outside the box when needed. Having a rescue dog can be so scary from time to time and I can’t stress enough how grateful I am to have her as my dog’s vet.

Google Icon

Leanne Moser

Review Star

Chop is our English Bulldog and she is quite lazy, but she is always enthusiastic to come along to see everyone at The London Veterinary Medicine Clinic as they are all so kind and make anything she needs doing an easy task. The Clinic keeps us informed of all the things we need to do to keep our dog healthy and when, in the past, she has had medical procedures, talk us through the options best for her. Thank you for your help!

Google Icon

Terry Newman

Review Star
In my view leaders in their profession. They are highly skilled, caring, understanding and efficient. They gave repeated support during our dog’s recent illness, although, at her age of 14, it was terminal
Google Icon
John Fenner
Review Star
Absolutely amazing , I was so stressed and staff made me feel so calm and secure. Even offer cup of tea , take away of course. So professional and incredibly helpful. Wigmore (dog) feeling much better 🙏
Google Icon
Steve Sutton
Review Star

The clinic is very caring and accommodating from the vets to the reception team. Today, they saw us on very short notice after our dog was poorly overnight. The care and attention is excellent and genuine. Thank you for taking such wonderful care of our dog.

Google Icon
Heather F
Review Star
Read Our Reviews on Google

Faith Bridges
Client Care Coordinator

Faith, a West Londoner and a bit of a football obsessive, has eight years of veterinary reception experience most of it at a colleague’s clinic in Ealing. Her extensive know how and familiarity with what goes on at vet clinics means  if she can’t answer your question she knows who within the clinic can. Until unexpected circumstances intervened Faith trained as a veterinary nurse so she also has excellent skills handling dogs and cats and dispensing medicines. When you meet Faith you may ask her if other people say that her hair reminds them of Rapunzel. If you do, welcome to the majority! Faith is here to help get you answers to your enquiries.

Serena Nembhard
Client Care Coordinator

Which comes first, our temperaments or our names? Serena’s approach to client care is certainly in sync with her name. Before joining us in Reception, Serena accumulated 9 years of patient care and customer service in the high-pressure environment of London’s NHS and private care hospitals. Most recently she was Patient Care Coordinator and then Patient Administrative Officer  at the Genesis Care -Cromwell Hospital in Kensington. We were able to snaffle Serena away from medical care quite simply because, as skilled as she is looking after concerned people, like the rest of us she’s a dog and cat enthusiast. Raised with Staffies her present boy cat Cloud welcomes her home each evening. As well as Client Care, Serena manages applications and data management for Animal Health Certificate.

Amy Oliver BSc (Hons) Animal Behaviour
Client Care Coordinator

Amy, from beautiful Northumberland, has over 10 years of varied and extensive experience working with people and their pets. Before obtaining her honours degree in animal behaviour from the University of Chester, Amy worked at the Newcastle Dog and Cat Shelter providing guidance to dogs, cats and their potential new owners. She has a personal interest in the well being of rescued and rehomed cats and dogs.

In the previous four years before she joined us Amy managed the excellent Bruce’s Doggy Daycare in north London where she was responsible for a large team and provided quality customer and pet care. Amy is here to help you with all your enquiries.