Safety and  Efficiency – Minimal Intervention – Costs Explained

Safety and Efficiency

To provide the best possible care, we use the same state of the art diagnostic equipment that is used in human medicine. We treat your animal companions with the same laboratory, diagnostic and surgical equipment used in human medical clinics.  All anaesthetised patients are monitored using the same multi-parameter monitoring machines used in human hospitals (ECG, end-tidal CO2, pulse oximetry, temperature and indirect blood pressure measurement). In 2023 and so far in 2024 we have invested an additional £150,000 ensuring that the facilities you visit and the equipment that we use to diagnose and treat your companions, all meet stringent safety and efficiency standards.

Newer technologies that depend on complex equipment, and those that are more time and labor-intensive are expensive. We understand this and are sensitive to how we can provide the best single technique or combination of imaging techniques to provide definitive answers for you at the lowest possible cost.

Minimal Intervention

Your companion has no say in what we decide should be done to diagnose or treat a condition. This makes it morally imperative that we – you and us – think carefully about what we plan to do. We will never put you or your companion through the stress of needless diagnostics or treatments. Just because something is possible doesn’t mean it’s in the best interests of your companion.

Costs Explained

It is not uncommon at some corporate-owned clinics for the costs of basic needs such as the quoted consultation or vaccination charges to be kept low.  These ‘loss leaders’ are then compensated for by additional charges that are less visible.

We have never done this at the London Vet Clinic and never will. Our charge of £90 (£75 + £15 VAT) for a 20 minute consultation reflects the honest cost of the overheads of maintaining up to date facilities and paying staff the salaries they deserve.

For ongoing conditions Grant, Bruce, Jo, Stephen, Lana, Natalia or Isabel will discuss with you your pet’s condition and the possible options open to you. At the conclusion of the consultation, we can provide you with detailed estimates for these various diagnostic and treatment options. Our goal is to offer you the best possible care for your pet and to let you decide what is best for your pet and for your family.


If you have private health insurance you may already know that medicines can be very costly. We are licensed by the Veterinary Medicines Directorate to keep and dispense medicines. Licensing includes keeping 24 hour a day records of temperatures (in fridges or on shelves) and having those records inspected, staff taking and passing exams on the dispensing of medicines, inventory turnover, environmentally safe disposal of medicines that are out of date and log books for certain medicines.  For a small dispensary such as ours these are considerable expenses. We stock most drugs for your convenience but you will be able to purchase almost all of them cheaper from online veterinary pharmacies. If your companion is on a chronic medicine, for example to treat a heart or thyroid condition, we are happy to provide you with a repeat prescription. The cost is £24.75 including VAT. The Royal College of Veterinary Surgeons (RCVS) allows us to write prescriptions for a maximum of six months but tells us we must see our patients personally before extending drug treatment for longer than six months. This is an RCVS decision, not ours.

Pet Health Insurance

We encourage you to investigate the advantages or disadvantages of pet health insurance. Over 400 different policies are available. We are not licensed to give financial advice but generally speaking the higher the premium the more extensive the coverage.

You may consider investing monthly the equivalent of a typical premium in an interest bearing investment. Hopefully you’ll never need to withdraw from that investment but if your pet will benefit from advanced diagnostics or treatment you are pre-prepared.

Our vet nurses spend considerable time away from clinical work providing the documentation that insurers ask for when you make an insurance claim. We will liaise with your insurers as needed to provide the information they need to process claims.