Our Reception Team

Which comes first, our temperaments or our names? Serena’s approach to client care is certainly in sync with her name. Before joining us in Reception, Serena accumulated 9 years of patient care and customer service in the high-pressure environment of London’s NHS and private care hospitals. Most recently she was Patient Care Coordinator and then Patient Administrative Officer  at the Genesis Care -Cromwell Hospital in Kensington. We were able to snaffle Serena away from medical care quite simply because, as skilled as she is looking after concerned people, like the rest of us she’s a dog and cat enthusiast. Raised with Staffies her present boy cat Cloud welcomes her home each evening. As well as Client Care, Serena manages applications and data management for Animal Health Certificate.

Amy, from beautiful Northumberland, has over 10 years of varied and extensive experience working with people and their pets. Before obtaining her honours degree in animal behaviour from the University of Chester, Amy worked at the Newcastle Dog and Cat Shelter providing guidance to dogs, cats and their potential new owners. She has a personal interest in the well being of rescued and rehomed cats and dogs.

In the previous four years before she joined us Amy managed the excellent Bruce’s Doggy Daycare in north London where she was responsible for a large team and provided quality customer and pet care. Amy is here to help you with all your enquiries.